Returns & Exchanges

At UNTAG, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible fashion items. Ensure your items are unworn and retain their original tags to qualify for a full refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact and undamaged.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.